Terms and Conditions

SMALL BATCH:  With every intent to keep the design and making as hand made as possible, we only make small batches of products.

FABRICS:  We try our best to use organic and sustainable fabrics where possible when making our products.  All linen, cotton and bamboo silk viscose are GOTS certified.  The silk twill is reclaimed.  Cushion inners are sourced from a U.K supplier and is RDA certified.

INKS AND DYES:  Here are Jess Chan Textiles we endeavour to be sustainable within the dyeing and printing process. Some natural dyes used within the dyeing process are sourced locally and seasonally and are from bio waste, such as onion skins and avocado pits/skins.  All natural dyes used for dried and re-used to exhaust their colour.  All binders and pigments are water based and are GNA Certified (Magnacolours).

PACKAGING:  We do our best to use as little plastic as possible when packaging your orders, using recyclable paper envelopes and tape.

MANUFACTURE AND AFTERCARE:  All products made by Jess Chan are hand dyed and hand silkscreen printed and finished in the U.K.  The exception of the muslin cloths, which are sourced and sewn by a Co-operative in Kerala. 

NATURAL DYE AFTERCARE:  Due to the nature of natural dyes frequent washing will fade the colour. Use a pH balanced detergent when washing your item, do not use a bleaching agent. Wash by hand or on a delicate cycle at 30 degree C. Do not tumble dry.  Iron on a low/med setting.

PRINTED AFTERCARE:  Wash at 30 degree C delicate cycle or hand wash.  Iron on a low setting.  Pouches/make up bags with an oil cloth lining can be carefully ironed on the outside.  The oil cloth will naturally transfer to the outer linen fabric.

ACCURACY OF GOODS:  Here at Jess Chan we try to ensure that all photos are accurate and representable of goods.  However as all products are hand dyed and hand silkscreen printed there may be slight variations in colour, design and print.

INTELLECTUAL PROPERTY RIGHTS:  Jess Chan Textiles (Jessica Chan) owns all copyright and related intellectual property rights in and relating to this website unless expressed otherwise.  No contents of this website (including but not limited to text, images, graphics, photographs, underlying source code and software) can be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without prior written consent.  Any unauthorised use of the material of Jess Chan Textiles (Jessica Chan) may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. 

COVID-19
To ensure we reduce the risk of the virus, orders will be posted every Wednesday until further notice.  Orders are sent out via Royal Mail 1st Class signed for. But please give parcels 7-10 working days to arrive due to the delays to Royal Mail caused by Covid.

We hope you are all staying safe and please get in touch if you have any questions or queries.